Privacy Policy

This policy explains how Drainflushing processes personal data when you use this website or contact us regarding office wellness comfort programmes.

Controller details

Brand: Drainflushing
Email: business@drainflushing.world
Phone: +44 20 8292 4929
Address: 56 Muswell Hill, London N10 3ST, United Kingdom

Applicable law

We process personal data in line with the UK GDPR and the Data Protection Act 2018.

Data we collect

We may collect identity and contact details, enquiry content, communication records, and consent preferences.

Lawful bases

Processing may rely on consent, pre-contractual steps, contract performance, legal obligations, and legitimate interests in operating and improving services.

How we use data

Data is used to respond to enquiries, deliver requested services, maintain records, and manage service quality and security.

Retention periods

General enquiries are retained for up to 24 months. Contract records may be retained longer where required by legal, accounting, or dispute-management obligations.

International transfers

Where data is processed outside the UK, we use appropriate safeguards such as adequacy regulations or contractual protections.

Your rights

You may request access, rectification, erasure, restriction, objection, portability, and consent withdrawal where applicable.

Complaints

If you have concerns, contact us first. You may also lodge a complaint with the Information Commissioner's Office in the United Kingdom.

Security

We apply technical and organisational controls including access limitation, secure storage measures, and process-based safeguards.